Tarangarts: Frequently asked questions – Handicraft Gift Items Like Tanjore Paintings


	Ordering 1. Can I pay using my credit Card? 2. Can I commission Tanjore paintings as per my preferences? 3. Will there be any difference between the picture on the web and the actual product delivered? 4. How long will it take for the artist to execute my commission? 5. Is the cost of framing included with that of the painting? 6. Can I place an order via Telephone? 7. What is your return or exchange policy? Shipping and Payment 8. Do you ship products to other cities in India and outside India? 9. What are the shipping Charges and Packaging Charges? 10. What if the art pieces come broken on arrival? 11. Can the shipping address and billing address be in different countries?

	1. Can I pay using my credit Card ? Yes, we accept all major credit cards such as Visa and MasterCard . We use industry strength encryption in association with Axix Bank to protect your credit cart information and ensure a safe shopping experience..
	2. Can I commission Tanjore paintings as per my preferences ? Yes, we will be happy to create Tanjore paintings as per the subject of your choice and desired size. We can also create the painting based on a reference picture provides our artist finds it suitable for the art form. Call us at +919845165323 to commission your own unique Tanjore painting.
	3. Will there be any difference between the picture on the web and the delivered product ? All our art is produce by hand. Since no automation is used, there will be small differences between the picture on the web and the actual art work. However these variations create uniqueness and enhance the value of your art piece.
	4. How long will it take for the artist to execute my commission ? Depending on the size, it will be any where between 2 weeks to 1 month
	5. Is the cost of framing included with that of the painting ? Yes, we will frame your painting at no additional cost. You can choose from various framing options when adding the painting to the shopping cart.
	6. Can I place an order via Telephone? Yes, we accept orders on the phone. Please call us at +91-80-4120 3932, +91-80-4131 4323 between 10:30 am – 7:30 pm IST.
	7. What is your return or exchange policy? We offer our clients 100% Satisfaction guarantee. If you don’t like the art piece, we will exchange it free with zero exchange fees.
	8. Do you ship products to other cities in India and outside India? We can ship the products out of Bangalore to any city in the world. We ship products within India by AFL Courier and for shipments outside India we use FEDEX. Indian shipments take 2 working days for delivery and outside India it takes about 7 working days.
	9. What are the shipping Charges and Packaging Charges? We ship all artifacts in corrugated or wooden boxes. We use fiber glass instead of glass to avoid breakages. Within India the shipping is FREE Outside India the charges are Rs 500/kg Packing charges are based on the size of the paintings.
	10. What if the art pieces come broken on arrival? We insure all our domestic and international shipments. We will immediately ship you a replacement while the insurance claim is in process.
	11. Can the shipping address and billing address be in different countries? Yes, we can ship your purchases to any country.